Like any other trading platform, Pocket Option also considers the instances of a blocked account as a common thing. Blocked accounts can restrict the account holder in managing finances in the account, trading, and can even totally disable access to the account itself. So, what gets an account blocked in Pocket Option and what are the things that you can do to unblock it? Here’s all you need to know.
Why a Pocket Option Account is Blocked
If you’re dealing with a blocked account on Pocket Option, you need to know that there are a lot of reasons to consider for this matter. Some of the reasons involve blunders and errors coming from the account holders themselves, and sometimes it could be a doing of an unauthorized user or hacker. Nevertheless, among the possible reasons why Pocket Option accounts get blocked include the following.
Breach of Rules and Regulations
Just like any broker company, Pocket Option comes with a set of rules and regulations which members need to follow and adhere to. These rules and regulations are stated in the terms and agreement upon registration with the broker. Breaking the rules and regulations stipulated by the broker can lead to account suspension and can even get the account blocked. Among the breached rules that usually result in suspension or blocked account include using different email addresses to access an account, multiple wrong password entries, using illegal software to access the broker, and many others. If you’re looking to keep your account from ever getting blocked, simply stick to the rules.
Hacked accounts are also common grounds for blocked accounts. Since the trading platform involves money, it becomes a common target for hackers and even scammers. Oftentimes, scammers and hackers force their way to the account using login details and credentials that do not match the account. This kind of forced entry is immediately monitored by the tech department of Pocket Option which immediately considers the account suspicious. To protect the account, the system sometimes suspends or temporarily blocks the account to avoid possible hacking.
Use of Third-party Software or Bots
Another reason that may lead to account blocking in Pocket Option is due to the use of third-party software or the use of unauthorized trading bot or any automated trading system. Trading bots in particular have become a trend in the trading industry due to the convenience that they can bring. However, bots can often affect the performance of the platform and can sometimes cause expensive errors for the trader. Nevertheless, there are a few bots allowed by the platform. All you have to do is confirm its eligibility with the platform before use.
What to Do if Your Pocket Option Account is Blocked
Now here are a few things that you can do to solve the issue of blocked accounts on Pocket Option.
Check for notification about the blocked account
If your account in Pocket Option is blocked, there is always a reason for it. One way to know that reason is by checking through your email for any notification or messages regarding the issue. If you are unable to find any message from your email inbox, go through your spam email and other folders. Most of the time, the primary cause of the blocked account is stated in the notification message.
Sometimes, an error on a website can be caused by an overloaded browser cache (if you are accessing Pocket Option through a browser). The cache is a storage on the browser that stores files such as images, texts, log-ins, and codes, so you won’t have to download them over and over again every time you need to access a specific website. While the cache is designed to bring convenience to the user, it can be a cause of website error, blocked account, and even website malfunction if it exceeds its average storage limit.
To clear cache from your browser, simply look for the ‘settings’ tab from your browser and find ‘clear browsing data’.
Secure Linked Accounts
As soon as you ascertain that your account in Pocket Option is blocked, you need to make sure that the other accounts linked to your account are secured. This includes your email, accounts on your payment methods, and even your social media accounts in case it is also linked to the site. If your account has been blocked due to hacking, there is a high chance that the linked accounts are also compromised.
Therefore, make sure to secure your other accounts at the first signs of a blocked account to avoid further problems.
Log in Using other Devices
Also, you may be unable to access your account due to a problem with your device. You may have downloaded malware or software that can hinder your login and can even block your access to your Pocket Option account. Try logging in through your mobile device if PC is access is blocked. Also, try logging in using a different internet or WIFI connection.
Contact customer support
If all else fails, you can always contact customer support to help you with your blocked account in Pocket Option. As a standard rule on any online trading platform, the first thing that you can do in case of issues with your account is to contact customer support. No one knows best what could be the probable cause for the account to be blocked other than the administrators and tech support themselves.
You can contact customer support either by submitting a ticket, through chat, or even by phone using this link.
Our Final Thoughts
Getting your account blocked in Pocket Option means there is a significant reason behind it. Most of it is to secure your account from running into trouble. With the increasing popularity of Binary Options trading, more and more people are simply joining the bandwagon, and brokers are becoming more cautious. While a blocked account in Pocket Option is indeed an unfavorable situation to be in, it should not be a cause of panic. Instead, you can follow the checklist mentioned in this article to address the issue effectively.
If you’re looking for ways how to secure your account from scams and hacks, do check out our article about How to Avoid Scams.
Remember, always trade with caution and always secure your account to avoid account issues like blocked accounts. Enjoy and Good luck!
Risk Warning: The trading products offered by the companies listed on this website carry a high level of risk and can result in the loss of all your funds. You should never trade money that you cannot afford to lose.